Stackbit
StackbitDocs

Privacy Policy

How we collect, use, and protect your personal information

Privacy Policy


Last updated: January 24, 2026


At Stackbit, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.


Our Commitment


We understand that privacy is fundamental to trust. We are dedicated to:


  • Transparency: Clear communication about how we handle your data
  • Security: Industry-standard protection measures for your information
  • Control: Your rights to access, correct, and manage your personal data
  • Compliance: Adherence to applicable data protection laws and regulations

    • Scope


    This Privacy Policy applies to all users of Stackbit services, including:


  • End users conducting stablecoin transactions
  • Agent network operators and partners
  • Platform integrators and API users
  • Website visitors and service users

    • Key Principles


  • Data Minimization: We collect only the information necessary for our services
  • Purpose Limitation: We use data only for stated purposes
  • Security First: We implement robust security measures
  • User Rights: We respect and facilitate your privacy rights
  • Accountability: We take responsibility for data protection

    • 1. Information We Collect


    We collect information that you provide directly to us, as well as information automatically collected when you use our services.


    Personal Information


  • Identity Information: Name, email address, phone number, and contact information
  • Verification Documents: Government-issued identification documents for KYC/AML compliance
  • Business Information: Business details for agent and merchant partners
  • Financial Information: Information necessary for transaction processing
  • Location Data: Geographic data for agent matching and compliance purposes

    • Transaction Information


  • Transaction History: Records of all transactions, amounts, and timestamps
  • Blockchain Data: Wallet addresses and blockchain transaction IDs
  • Payment Details: Payment method information for fiat transactions
  • Agent Records: Agent assignment and settlement records
  • Escrow Information: Escrow wallet addresses and release conditions

    • Technical Information


  • Device Information: IP address, browser type, device identifiers, and operating system
  • Usage Data: How you interact with our services, pages visited, features used
  • Telegram Data: Bot interaction logs for agent operations
  • Cookies and Tracking: Cookies, web beacons, and similar tracking technologies
  • Log Files: Server logs, error logs, and system diagnostics

    • 2. How We Use Your Information


    We use the information we collect to provide, maintain, and improve our services, ensure compliance, and protect against fraud.


  • Process transactions and facilitate stablecoin conversions
  • Conduct KYC/AML verification and compliance screening
  • Match users with available agents for transactions
  • Detect and prevent fraud, money laundering, and other illegal activities
  • Provide customer support and respond to inquiries
  • Send transaction notifications and service updates
  • Maintain audit trails for regulatory compliance
  • Improve our services and develop new features

    • 3. Information Sharing and Disclosure


    We do not sell your personal information. We may share your information only in the following circumstances:


    Service Providers


    We share information with trusted third-party service providers who assist us in operating our services, including payment processors, KYC/AML providers, cloud hosting services, and customer support platforms. These providers are contractually obligated to protect your information.


    Agent Network Partners


    When you initiate a transaction, we share necessary information (such as location and transaction details) with assigned agents to facilitate the transaction. Agents are required to maintain confidentiality and use information solely for transaction purposes.


    Legal and Regulatory Requirements


    We may disclose information when required by law, court order, or regulatory authority, including for AML/KYC compliance, fraud prevention, and responding to legal process.


    4. Data Security


    We implement industry-standard security measures to protect your information:


  • End-to-end encryption for sensitive data transmission
  • Encrypted storage of personal and financial information
  • Multi-signature wallet schemes for fund security
  • Regular security audits and penetration testing
  • Access controls and authentication mechanisms
  • Network security with VPC isolation and firewall rules

    • Note: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.


    5. Your Rights and Choices


    Depending on your location, you may have certain rights regarding your personal information:


  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your information (subject to legal and regulatory retention requirements)
  • Portability: Request transfer of your data to another service provider
  • Opt-out: Unsubscribe from marketing communications (transaction notifications are required for service operation)
  • Objection: Object to certain processing activities where legally applicable

    • To exercise these rights, please contact us at privacy@stackbit.com.


    6. Data Retention


    We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements:


  • Transaction records are retained for a minimum of 5 years for regulatory compliance
  • KYC/AML documentation is retained as required by applicable regulations
  • Account information is retained while your account is active and for a reasonable period thereafter
  • Audit logs and security records are retained for security and compliance purposes

    • 7. International Data Transfers


    Our services operate globally, and your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws through appropriate safeguards, including standard contractual clauses and adequacy decisions.


    8. Children's Privacy


    Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.


    9. Cookies and Tracking Technologies


    We use cookies and similar tracking technologies to collect and store information about your preferences and activity on our services. You can control cookie preferences through your browser settings, though disabling cookies may affect the functionality of our services.


    10. Changes to This Privacy Policy


    We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.


    11. Contact Us


    If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:


    Email: privacy@stackbit.com


    Data Protection Officer: dpo@stackbit.com


    Mailing Address:

    Stackbit Inc.

    Attn: Privacy Team

    [Your Business Address]


    We are committed to addressing your privacy concerns and will respond to your inquiries promptly.